Our client is a leading independent provider of fiduciary and administration solutions based in Jersey. They currently have an exciting role available for an Operations Manager.

Role summary:

● Lead a small team of Operations specialists to ensure that the business get best excellent service.
● Work in partnership with WSG/Funds and the rest of the business to provide support across the organisation.
● Drive continuous improvement, identifying process improvements and build business cases for operational changes to enhance client experience.
● Reporting on all key Operations metrics and provide variance analysis on same.
● Lead a wide variety of business projects that will ultimately create value for the company and clients alike.
● Promote awareness of the P&P, and contribute to actions that help ensure that they are being adhered to.

Key skills:

● 5+ years of Trust Operations/ Wealth Management Industry experience.
● Experience with architecture strategy, governance, compliance, development and execution
● Management and leadership experience.
● Project management experience.
● Possesses tenacious drive and persistence in getting things done
● Having a clear understanding of the relationship between the operational requirements of a business, corporate strategy and customer satisfaction.
● Ability to interact with all levels of the company.
● Demonstrates traditional and non-traditional leadership skills.
● Possess effective oral, written and interpersonal skills.
● Ability to handle multiple tasks and projects simultaneously.
● Proficient in the use of project management tools and techniques.
● Build and maintain relationships with employees, management and executives while working in a team environment.
● Familiar with activity-based costing methodology.
● Ability to apply statistical process controls.
● Understands the fundamentals of quality assurance programs.
● Understands lean processing principles.
● Proficient in Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, CRM).
● Technical understanding of CRM, Flyingboat, Excel spreadsheets and SharePoint

For more information, please contact the Perm team on 500000.

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Permanent Team

For more information on this role or any other permanent positions, please call the Perm Team on 01534 500000 or click the "Enquire Now" button above to request more details.

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