Our client is a leading provider of fund administration and outsource services. We put our clients at the heart of our business, providing accurate, efficient and bespoke reporting to them and their investors. You will be required to ensure client records are clearly and accurately updated with all correspondence, communicate openly and honestly with clients on a regular basis and establish good relationships with your clients and team.

Technical Attributes

Collaborate with your team to manage your client's portfolio, offering advice from our internal processes
Consider at all times the “Money Laundering” and “Know Your Clients” issues and report any concerns to the Compliance Team
Proactively keep up to date with current industry issues
Pro-actively take on additional responsibilities and administration tasks as required by your manager or clients

Client Care

Ensure delivery of client service meets agreed service standards set by the organisation and the client, and is compliant with risk management policies, procedures and practices.
Communicate openly and honestly with clients and your team on a regular basis
Pro – actively manage and develop client relationships, playing a key role in business development
Maintain client documents with integrity and with the highest level of confidentiality

People & Team

Review and manage the workload of team administrators on a daily basis reporting upwards to senior management
Be approachable and accessible to all team members, offering guidance and development when required and assist in any training needs .
Provide new, innovative ideas on how to improve the efficiencies of daily tasks
Take care of and establish good relationships with all suppliers, team mates and clients

Financials

Accurately record all time spent dealing with client matters to ensure the clients are correctly invoiced
Review aged debt and other financial information as required and ensure that the debt management protocol is adhered to

Skills & Expertise

At least ICSA/STEP/ACCA qualified
Proven comprehensive experience within a Fund administration business
Knowledge of local legislation/Corporate Governance
Broad understanding of the wide range of fiduciary products offered by the organisation globally
Strong people management skills and the ability to inspire and develop junior staff members
Effective communication and interpersonal skills
Ability to formulate, consider and select the most appropriate solutions
Ability to work effectively in a team

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