Our client is a leading provider of fund administration and outsource services. They put their clients at the heart of their business, providing accurate, efficient and bespoke reporting to them and their investors.
This role is as a team member within the operations team which is a sub team of the Funds Service line.

The role is newly formed and is aimed at servicing the wider Group by sharing technical knowledge and experience and ensuring a consistent level of service offering across the Funds jurisdictions.
Currently the team member will focus primarily upon accounting automation, data migrations/remediation, structuring of clients on the systems, setting up and managing DX portal dashboards and defined tasks to support the funds business across the wider group.

You will be required to ensure client data is kept accurately and securely, communicate openly and honestly with internal and external clients on a regular basis and establish good relationships with clients and teams in all jurisdictions.
Technical Attributes
Assist the client facing teams to maintain an accurate record of the accounting data requirements for each legal entity along with timelines where data remediation is required and continually monitor the status against these requirements
On request, reconcile client data to Investran/DX/IntraLinks/NavOne/Viewpoint/Yardi and ensuring data granularity is captured and maintained according to best practice
Become a subject matter expert in the use of the Investran/DX/Tableau/IntraLinks/NavOne/ Viewpoint/Yardi and any other Funds systems and support the teams by responding to adhoc queries and providing ongoing training/guidance
Proactively seek to identify enhancements to be adopted by the teams using the main Funds platforms and provide support to the teams in their adoption and structuring of clients on the system
Improving efficiencies through automation of outputs as well as custom report writing
Take ownership of system driven solution reviews, selections and integration with current platforms across the funds service line.
Take ownership of all migrations into Investran/NavOne/Viewpoint/Yardi from an accounting perspective including data remediation where required
Take ownership of DX site creation, setup and customization through Tableau. Working with both the accounting and admin teams as well as clients to fulfil their needs
Designing of Processes and procedures in order to mitigate risks in the Funds environment and adhering to/implementing these across the Intertrust Group
Pro-actively take on additional responsibilities and tasks as required by your manager or internal/external clients

Client Care
Maintain client documents and data with integrity and the highest levels of confidentiality
Support the global operations team by keeping the relevant systems updated, and solve any system related issues that may arise
Manage and develop good working relationships with the global funds teams and any external parties of the wider group
Assist in managing the funds service lines 3rd party software vendors on an ongoing basis
Ensure the operations teams manager is kept informed of activities/projects at all times
Take the necessary corrective and preventative action if an error occurs including informing all parties involved
Ensure delivery of client service meets agreed service standards set by Intertrust and the client, and is compliant with risk management policies, procedures and practices.
Communicate openly and honestly with clients and your team on a regular basis
Pro – actively manage and develop client relationships, playing a key role in business development through system demonstrations and discussions.

People & Team
Be approachable and accessible when given tasks/projects by the manager as well as offering guidance and development to the wider teams/group when required and assist in any training needs
Ability to represent the global funds operations team and present ideas/proposals to various stakeholders
Proactively ensure that internal team management/project information is completed on a timely basis
Work with the client facing teams in each jurisdiction to delegate tasks and take ownership of client delivery and ensure deadlines on projects/tasks are achieved within agreed timelines
Ensure compliance with the Firm's professional conduct, quality and ethical standards
Provide new, innovative ideas on how to improve the efficiencies of daily tasks
Take care of and establish good relationships with all suppliers, team mates and clients across the Group
Drive personal development using all the resources available at Intertrust to achieve success
Review and manage the workload of the operations team members on a daily basis reporting upwards to senior management

Skills & Expertise
Must be a team player and be able to work well with people
ACA/ACCA qualified with 'Big 4' experience desired, but not essential (depending on candidates relevant technical skillset)
Proficient IT skills, ideally Microsoft Excel, VBA, Microsoft Outlook, Navision, Investran, DX, IntraLinks, Tableau and Yardi
Proven comprehensive experience within a Fund administration business
Knowledge of local legislation/Corporate Governance
Strong people management skills and the ability to inspire and develop junior staff members
Effective communication and interpersonal skills
Ability to formulate, consider and select the most appropriate solutions
Be able to deal with tasks independently & use own initiative
Ability to work effectively in a team
Relevant experience in a similar role i.e.
Data remediation/migration
Client on-boarding/structuring
External client portal management
Control improvements
System integrations

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