To provide excellent customer service; ensuring that appropriate legislation is adhered to and delivering the service in an accurate and professional manner.

Key skills and experience:
– Educated to ‘GCSE’ level standard with a minimum of five GCSEs including Maths and English at Grade C or above
– Extensive experience of working within a customer focused environment
– A mature and confident approach is needed, as is the ability to communicate calmly, and to work on a one-to-one basis with a range of different clients. It is also essential that the postholder demonstrates a flexible and positive attitude towards working with people who have barriers to entering employment, and / or may come from a wide range of social backgrounds
– Strong interview skills with a proven ability to probe and gather information
– Strong communication and relationship-building skills
– Proven organisational and administration skills with attention to detail
– Ability to work under pressure
– Proven understanding for the need for confidentiality
– Confident and fully competent IT user who is able to use Word, Outlook and have the proven ability to pick up specific processes quickly

Please contact ASL on 500 000 or email your CV to

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