Our client is a popular charity, they are looking for a special person to run their office.

This is a great role for someone with a genuine interest in the uniform services.

Role Purpose:
Act as the public face of the Charity within the Jersey office and/or in a variety of outreach locations, providing information to beneficiaries and others about their work, services and membership and guiding clients to other providers of welfare service and support as necessary.

Key Responsibilities:
Provide advice and support to beneficiaries, potential beneficiaries, members and members of the public about their services and activities, both those provided directly within the area concerned and those available at a UK regional or national level. Encourage beneficiaries to make use of on line information system and signpost beneficiaries to specialist support or other providers as required.
Develop an understanding of their support services and services provided by others (both statutory and voluntary bodies). Advise beneficiaries of the best support available to them to meet their needs and facilitate access as appropriate. Maintain a basic understanding of statutory benefits framework.
Undertake basic eligibility assessment of beneficiaries and where necessary support their registration via the on line system.
Develop and take advantage of opportunities to reach beneficiaries in communities within Jersey, forging links and contacts and taking advice and information services into communities as required.
Gather knowledge and data to inform the development of the knowledge base through the Knowledge Management Team. Ensure that information about local services and support is up to date and readily available to others.
Assist in identifying individual beneficiaries whose stories could be used to encourage public support and understanding of the charity’s work. Ensure that such knowledge is used for the best interests of the charity and not retained only at a local level.
Develop knowledge of other providers of support services and create relationships as appropriate within the local area to enable beneficiary referrals etc.
Identify and refer beneficiaries with more complex needs to a case officer for a full assessment.
Support beneficiaries in their contact with statutory authorities and other providers, advocating on their behalf where required and appropriate.
Support and participate in training and oversight of volunteers as required.
Support fundraising and activities in the area. As a member of the Jersey team, support the achievement of local appeal targets and maintain an understanding of the importance of fundraising income to the Charity’s continued ability to support its beneficiaries.
Develop effective working relationships with other Charity welfare services (care homes, break centres etc.) and with membership and volunteer related activities.

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Permanent Team

For more information on this role or any other permanent positions, please call the Perm Team on 01534 500000 or click the "Enquire Now" button above to request more details.

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