Team Leader Global Support Team

08. February 2019

Our client is seeking a candidate who is ambitious and enjoys change to support the Head of Operations with management of service
standards delivered through the team to provide efficient and effective support to both fee earning and non-fee earning teams.

Innovation and efficiency is a focus within the team and individuals will be expected to manage workflows accordingly improving services and making efficiencies as required.

The successful candidate will have proven leadership experience managing a fairly large team with responsibility for performance management, development coaching etc.

Ambition and change form a big part of our culture and they are keen to see candidates who are excited by the opportunity of working in this type of environment.

Duties include:

Managing the workflow into the team and the distribution of work across team members, reviewing capacity on a regular basis.
Direct line management of circa 15 administrative support staff including ongoing performance management.
Identify and support development opportunities in relation to the current role with appropriate coaching and/or training.
Ensure that all team members are working in line with agreed processes, service levels and follow best practice at all times, directly managing resources to accommodate absences both planned and unplanned.
Coach, develop and motivate the team, delivering professional, timely and relevant outputs.
Promote team work through the running of weekly team engagement meetings, cross skilling and problem solving, making use of continuous improvement tools (e.g. white belt model)
Build commercial awareness and share knowledge and relevant new information with your immediate team, global peer group and line manager.
Be a subject matter expert and promote the use of the technology suite with in the team and stake holders ensuring this is embedded into the right activities and tasks.
Deliver the administrative support model training for the Induction Programme
Continue to develop, promote and nurture the brand – encourage and lead social and CSR team events.
Continually look for and drive efficient and innovative working practices to improve client service and positively embrace change through the implementation of the Innovation Hub Model.
Work collaboratively with the fee earners and other jurisdictional Team Leaders, encouraging best practice and cross jurisdictional support to make the best use of our time zones and resources.
Seek feedback and have regular dialogue with Partners and their teams through attendance at team meetings and 1:1's to build strong relationships.

For more information about this exciting role contact the perm team

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Permanent Team

For more information on this role or any other permanent positions, please call the Perm Team on 01534 500000 or click the "Enquire Now" button above to request more details.

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