Service Desk Analyst

J30071
Negotiable
18. January 2019

Our client is an award winning Legal Firm. They offer more than a competitive salary. They offer a platform where all of thier people benefit from the best technology, the flexibility to suit your needs and an open culture, where everyone has a voicePurpose of the role

Contribute to the smooth running of the IT Service Desk Support team by providing IT service support
across all jurisdictions, adhering to IT procedures and standards.

Key Responsibilities
Provide Hardware and Software support both locally and remotely for all Jurisdictions and
Escalating appropriately.
Be the first point of contact for all support or service calls on a daily or weekly basis.
Complete Daily Operations and manage all calls in accordance to the service desk process and
procedures.
Provide support and set up for presentations, video conferencing and telephone conferencing both
on and off site.
Ensure that the Technical Support Team Manager is notified of any on-going faults and training
related support calls across all jurisdictions.
Liaise with the wider Support Team regarding outstanding calls and managing customer
expectations.

Provide good customer service at all times striving to exceed client and business expectations.

Competencies
A minimum of 2 years' experience in a similar role
Experience in Microsoft office and Windows 10 based operating systems.
An excellent understanding of PCs as well as mobile devices is a pre-requisite and any
server/network experience would be a distinct advantage.
Examples of previous IT projects undertaken or personal study on-going would also be a good
support to the application.
Excellent personal skills – the role involves engaging with the business users across all
Jurisdictions and in a range of roles within the organisation.
Commitment to on-going professional study and examinations is essential to succeed in the role.

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