Senior Technical Analyst

J30024
Negotiable
06. January 2019

Reporting to the Head of IT Operations, the Senior Technical Analyst will be part of the team responsible for the global IT infrastructure, including two data centres and all regional offices.
The role will involve a significant portion of the post-holder’s time focussing on delivery of projects for the regions and the group as a whole. The role encompasses management of the provision of IT services covering Servers, Networks, Security, Citrix, Email, SQL Databases, Storage, Virtual Infrastructure, Telephony & the maintenance there of. Beyond the project delivery, the post-holder will provide 2nd/3rd line support in relation to the above systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide an efficient and professional service to employees who are experiencing technical issues
Process & resolve 2nd/3rd line support calls
Be able to plan and execute project work including travel to regional offices
Understand and participate in business acquisitions involving migrating large quantities of data and applications and connecting new offices into the Estera network
Manage and maintain a large corporate IT environment
Continue to upgrade the entire estate to the latest and most efficient versions
And any other such duties that might be reasonably required for this role

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Brett Furse

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