Our client is looking for Global Service Desk Agent who will be responsible for receiving, categorising, logging and retaining ownership of our CI and global customer service incidents and service requests.

The role is also responsible for managing and monitoring the service requests while ensuring they are passed on to the relevant resolving group.
The role also acts as a contact point for our CI Global customers 24/7, raising incidents, dealing with customer queries all while making sure that SLA’s are adhered to and that high levels of customer service are maintained.


Experience in front line customer services or contact centre operations within the IT Services or Telco industries
Client communication skills and experience in managing expectations in relation to faults, problems / incidents
A basic understanding of IT & Networking communications Voice, Mobile and Data technology areas is desirable
An understanding of office computer software i.e. word processing and spreadsheet applications

Please contact ASL for further information on 01534 500000

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