Service Desk Analyst & Audit Coordinator

J27813
Negotiable
03. August 2017

You will provide support for all office hardware including printers, photocopiers, faxes, PCs, iGel terminals and mobile devices and escalate as appropriate where a resolution cannot be provided and provide support on all standard applications support calls and escalate as appropriate where a resolution cannot be provided.

In addition to your Service Desk Analyst duties, a large proportion of the role is dealing with auditors when they are in the office; coordinating diary appointments, ensuring all data is kept up-to-date and accurate ad managed effectively to meet audit requirements.

Skills & Expertise
– ITIL Foundation certificate or working towards this qualification
– Working toward A+ or MCITP qualification (or other relative qualifications) or working towards this or other relevant qualification
– Proven good organisational skills, with a disciplined approach to documentation
– A demonstrated highly professional self starter with the ability to take on responsibility
– Proven experience of working under pressure and to tight deadlines
– Demonstrated excellent interpersonal and communication skills
– Strong customer service focus with a desire to deliver a high quality service
– Experience of working within a fast-paced team environment
– Proven knowledge and understanding of PC Networking, Microsoft 2010 based applications and operating systems and thin client technology
– Demonstrated practical approach to problem solving

Contact ASL for a full job description.

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