Service Desk Analyst & Audit Coordinator

03. August 2017

You will provide support for all office hardware including printers, photocopiers, faxes, PCs, iGel terminals and mobile devices and escalate as appropriate where a resolution cannot be provided and provide support on all standard applications support calls and escalate as appropriate where a resolution cannot be provided.

In addition to your Service Desk Analyst duties, a large proportion of the role is dealing with auditors when they are in the office; coordinating diary appointments, ensuring all data is kept up-to-date and accurate ad managed effectively to meet audit requirements.

Skills & Expertise
– ITIL Foundation certificate or working towards this qualification
– Working toward A+ or MCITP qualification (or other relative qualifications) or working towards this or other relevant qualification
– Proven good organisational skills, with a disciplined approach to documentation
– A demonstrated highly professional self starter with the ability to take on responsibility
– Proven experience of working under pressure and to tight deadlines
– Demonstrated excellent interpersonal and communication skills
– Strong customer service focus with a desire to deliver a high quality service
– Experience of working within a fast-paced team environment
– Proven knowledge and understanding of PC Networking, Microsoft 2010 based applications and operating systems and thin client technology
– Demonstrated practical approach to problem solving

Contact ASL for a full job description.

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Permanent Team

For more information on this role or any other permanent positions, please call the Perm Team on 01534 500000 or click the "Enquire Now" button above to request more details.

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