Service Desk Analyst

J27812
Negotiable
03. August 2017

An excellent role for an entry level candidate who is looking to start their career in IT or for professionals who are just starting their career in IT. This role will be the first line defence in dealing with IT issues from the business so candidates will need good organisation and communication skills. Team fit and a personality are essential for this role.

You will provide support for all office hardware including printers, photocopiers, faxes, PCs, iGel terminals and mobile devices and escalate as appropriate where a resolution cannot be provided and provide support on all standard applications support calls and escalate as appropriate where a resolution cannot be provided.

Skills & Expertise
– ITIL Foundation certificate or working towards this qualification
– Working toward A+ or MCITP qualification (or other relative qualifications) or working towards this or other relevant qualification
– Proven good organisational skills, with a disciplined approach to documentation
– A demonstrated highly professional self starter with the ability to take on responsibility
– Proven experience of working under pressure and to tight deadlines
– Demonstrated excellent interpersonal and communication skills
– Strong customer service focus with a desire to deliver a high quality service
– Experience of working within a fast-paced team environment
– Proven knowledge and understanding of PC Networking, Microsoft 2010 based applications and operating systems and thin client technology
– Demonstrated practical approach to problem solving

Contact ASL for a full job description.

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