PRIMARY DUTIES AND RESPONSIBILITIES:
Answering the telephone, and assist with queries from external customers, Service Engineers and various departments of the business
Supporting and assisting Engineers with regard to their daily schedules, outstanding calls and associated queries
Assistance with telephone cover or general administration as and when required within the department
Log, track, route and redirect problems to correct resources
Follow up with customers, provide feedback and see problems through to resolution
Ordering and chasing of required or outstanding products/parts
Complaint handling
Effective utilization of resources in order to maximize productivity and minimize response times
Ability to work under pressure on own and part of a team
Utilize excellent customer service skills and exceed customers’ expectations
Employee will receive moderate supervision with extensive on-the job training

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Brett Furse

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